Hello, my name is Daniel Willis.

I am the Group Contact Centre Manager at Activate Learning. My team look after customer enquiries via both telephone and email, alongside application processing received on our websites and in person.

In terms of my background, I have worked and studied at Reading College and Activate Learning since 2013 and have the unique advantage of having seen both sides of the organisation, as a student and as a staff member.

Alongside my day-to-day role, I am also the staff governor and have been in this role since December 2021.

I became a governor as I had a lot to give in terms of my perspective and experience, which I felt would be an asset to our governing body. From a personal perspective, I also wanted to gain further insight and understanding into strategic thinking and planning to help progress my career further.

Currently, I am still finding my feet in the role, but I hope to have real impact in the coming months with the potential of myself becoming a link governor for sustainability.

This will entail ensuring that we are meeting our sustainability key driver: I’ll be working with staff, students, and employers to make sure that everything we do takes into consideration the impact on our local and global environment.