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Feedback and complaints

At Activate Learning we welcome all feedback whether positive or negative in order for us to continually improve our mission; to transform lives through leaning.

Please see below the action we will take for the comments and compliments we receive:


Compliments - Where our staff, services, policies or procedures have exceeded your expectations we will pass this on to the relevant Manager who will share with the people involved.

Comments – If you have any suggestions that will help to shape and improve our services, we will pass this on to the relevant manager who will evaluate and act accordingly. We will contact you to advise you of the action we have taken.

Give your feedback



We are sorry if one of our services, policies or procedures has fallen below your expected standards.

In the first instance, we would advise you to speak directly to the department or team member involved or complete the feedback form above.

Next steps

Fill in the below complaint form with all the relevant information. Once completed our formal process will start and follow the policy below.

Please note that if you are complaining on behalf of a learner aged 18 or above before the 31 August, due to GDPR regulations we require their permission to discuss anything in relation to them with a third party. If this is the case we will contact you with further information.

Raise a complaint

Please note, if your feedback or complaint is in relation to a dispute around a grade achieved, that a change in grade is not a possible outcome of a complaint. If you would like to dispute a grade achieved, please follow the awarding bodies appeal process here.