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Got a question? Not sure what to do next? Check out our frequently asked questions for some initial advice and support.

Where can I get advice and guidance about finding the best course for me?
If you aren’t too sure which programme or pathway would be best for you, we can help! Book an appointment using our enquiry form with your name and telephone number and a member of the team will contact you to arrange an appointment.


When will I hear back after applying for a course?
We aim to acknowledge your application within three working days of receiving it. Your application will then be processed and an interview date will be sent out to the email address provided on your application within a week of this. For further information, please see our Parent Guide and Applicants' Step-By-Step Guide.


I've applied for an apprenticeship but I can't find a workplace to complete it in. Can you help?
If you have already made an application for an apprenticeship with Activate Learning, our team at Activate Apprenticeships will be in touch with you regarding your application.

For advice on how to find a workplace for your apprenticeship, please call Activate Apprenticeships on 0800 612 6008.


I’ve had my interview. What’s next?
We will aim to tell you about you the outcome of your interview within one week, via email. If you do not hear back from us within that timescale, please give us a call or send us an enquiry here.


Am I eligible for funding?
We have a wide variety of options to help with costs associated to your studies. Find out more in our dedicated funding section.


How do I apply for a bursary?
If you need extra financial support while studying with Activate Learning, check out if you’re eligible and apply for a bursary here.

Alternatively, you can come into college to fill out a bursary application form. Find out our Advice Centre opening times for Banbury and Bicester College, Bracknell and Wokingham College, City of Oxford College, Farnham College, Guildford College, Merrist Wood College and Reading College.


I've changed my mind about the course I applied for and want to do a different one. What should I do?
To apply for another programme, you will need to submit a new application. This can be done via our website or in person at one of our Advice Centres. Find out our Advice Centre opening times for Banbury and Bicester College, Bracknell and Wokingham College, City of Oxford College and Reading College.


How do I withdraw my application?
Please send us an enquiry here to withdraw your application from our system. Please include: your name, Student ID number (found on all correspondence from us) and reason for your withdrawal.Please note if you change your mind, you can still reinstate your application at any time.

What happens with your data can be found here.


Where's my college timetable?
Your enrolment letter will include information about where to go on the first day, or if you come in person a member of faculty from your course will be able to provide this information in person. Your final timetable will be decided in the first few weeks of your course once you have enrolled.

If you’re enrolling on a learning for leisure course, this information is provided on the course pages of our website.


Do you accept external candidates for exams?
Unfortunately, we do not offer exams to those who are not studying with us.


I'm an employer and I want to advertise a job vacancy to your students. Who do I contact?
Please send all the information regarding the vacancy and your contact details to Our team will get back to you if they require further information and to let you know how they are able to help.


I'm an employer looking for an apprentice. What should I do?
For advice on how to take on an apprentice, please call Activate Apprenticeships on 0800 612 6008.


I’m feeling really nervous about starting college. Can you help me?
We know coming to college can be a difficult experience for some, which is why we have dedicated staff to work with anyone who may be feeling anxious. We offer 1:1 support, including taster sessions, college tours and personal advice and guidance to ensure you successfully adjust to college life.

Please complete our enquiry form to make contact with one of our Transition Advisers.


Where can I find more information about Activate Learning's higher education courses?
For all HE enquiries (not including Access to HE), please contact our HE team by completing our enquiry form.


What support can I expect at college?
We have a wide range of support services to help you study with Activate Learning. Your wellbeing and achievements are very important to us. While support services are available to everyone, we also know that some people need more personalised support to meet their needs.

Our services include learning support, safeguarding, counselling, mental health support, events, and enrichment. To find out more please complete our enquiry form.