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Retail and customer services

Our retail and customer services apprenticeships prepare you to develop your understanding of great customer service.

Our retail and customer services apprenticeships prepare you to develop your understanding of customer service expectations.

This can lead on to a varied range of rewarding careers, working in the customer service industry or progressing to Level 4 programmes in customer service. 

Subjects

  • Customer services - Learn about the customer service process and what happens behind the scenes to exceed customers' expectations. 
  • Retail - Expand on your retail and customer service skills, through learning and invaluable experience in the sector. 

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Qualifications

You will gain a nationally-recognised qualification (at Level 2 or Level 3), getting the skills and experience required to pursue a career within the retail sector. The advanced apprenticeship allows you to develop the skills specific to your role or speciality within retail.

Facilities

As an apprentice, you will be based in the workplace, gaining experience with an employer and being supported by our friendly assessors. Some apprentices also learn core skills, such as English and maths, on campus, benefitting from our facilities, including: a restaurant, cafe, library, hair and beauty salons and an on-site gym. 

Career pathways

A career pathway is a series of building blocks that will take you to your future career. This helps us equip you with the skills, attributes and knowledge that future employers want, giving you a greater chance of success.

Our career pathway maps will show you the best routes through college, higher education and employment and into the most popular industry sectors.



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