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Student Privacy Notice

Activate Learning is committed to protecting your privacy. This privacy notice explains how we collect, use and share your personal information, and your rights in relation to the personal information we hold. This privacy notice concerns the collection and use of student data.

Activate Learning Further Education Corporation is the controller of personal information, and is subject to the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

We may collect, use and share your personal information in order to carry out our public task to provide education and training to you.

What information we hold

The categories of personal information that we collect, hold and share include:

  • Personal information (such as name, unique learner number, contact details, previous address, employment status, ethnicity, household income where relevant, your eligibility for pupil premium whilst at school, criminal convictions, emergency contact/parent or carer details, photographs and other media);
  • Characteristics (such as residency status, nationality, date of birth, and including special category data such as ethnicity, gender, religious beliefs, sexual orientation and sex life);
  • Attendance information (such as sessions attended, number of absences and absence reasons, entry/exit barrier use);
  • Educational records information (such as assessment grades, predicted grades, behavioural sanctions, targets set and achieved);
  • Medical information (such as relevant medical or health conditions);
  • Special educational needs information (such as special educational needs declarations, disability details, details of additional learning support requirements and whether you are in receipt of any additional support from the College);
  • Prior educational records information (such as previous qualifications attained and grades);
  • Bank Details (allowing us to collect payments and pay you any awards you are eligible to receive);
  • Browsing history and IT logs on Activate Learning networks.


Why we hold your information

We use student information to:

  • support learning
  • monitor and report on student progress
  • provide appropriate guidance and pastoral support
  • assess and improve the quality of our services
  • comply with the law regarding data sharing
  • keep you safe
  • keep you informed about issues affecting and related to your studies
  • conduct internal research to improve our teaching practices
  • assess and improve the quality and relevance of our services
  • comply with our contractual obligations, including reporting on your destination after studying with us
  • keep you informed of courses, services and promotions that may be relevant to you
  • conduct research to improve our operations, curriculum offer and teaching practices
  • keep in touch with you and form an alumni community after you leave college
  • record and showcase the work of Activate Learning

The lawful basis for using this information

Under GDPR, we are able to process information on certain legal grounds (bases). In the case of student information, we collect and use information under the following bases:

  • Article 6b - the fulfilment of contract
  • Article 6c – legal obligation
  • Article 6e – public task
  • Article 6f – legitimate interests
  • Article 9j – Statistical purposes

Collecting student information

The majority of student information you provide to us is necessary for us to fulfil our contract with you to provide educational services tailored to your needs and failure to supply such information may mean that we are unable to provide the support you require and are unable to enrol you onto one of our programmes. It is also collected to ensure that we are able to receive funding to provide education services and failure to provide information will mean that we are unable to enrol you onto one of our programmes. On the other hand, some student information is provided to us on a voluntary basis. We will inform you whether you are required to provide certain information to us or if you have a choice in this.

Under some circumstances, we may obtain information from third parties, such as your previous school or the local authority where applicable, for reasons such as ensuring continuity of support for those with additional learning needs or monitoring safeguarding concerns.

Storing student information

We store student information securely and in line with our Data Protection Policy and associated procedures. A copy of our Data Protection Policy can be obtained from the Data Protection Officer, whose contact details are listed below. The majority of evidence we collect is required by our funders who stipulate the amount of time we need to hold your records. We hold student information for the following timeframes:

  • Personal information, characteristics and attendance information – 7 years from the academic year in which you enrolled
  • Educational records information – up to 3 years from the academic year in which you enrolled depending on different Awarding Organisation’s requirements
  • Medical, special educational needs and prior educational records information - 7 years from the academic year in which you enrolled
  • Photographs and other media – up to 3 years from the end of the academic year in which it was taken/recorded
  • Bank Details (allowing us to collect payments and pay you any awards you are eligible to receive) – 6 months after your enrolment is completed with us

The exception to this is where you undertake programmes funded through specific bodies that require a different retention period. This difference currently applies to adult (19+) funded through European Social Fund or National Lottery contracts, where we are required to retain the above documentation until 1/12/2030.

Who we share student information with

We routinely share student information with:

  • The college’s local authority and the local authority in which you reside now and, if different, the local authority you lived in whilst at school;
  • The Department of Education (DfE);
  • The Education and Skills Funding Agency (ESFA);
  • The Office for Students (OfS) for Higher Education provision;
  • Your parent/carer/emergency contact, if you are aged under 18 at enrolment, for your safety, wellbeing and to support your learning;
  • Your employer if they are sponsoring your course/you are an Apprentice;
  • Any employer that you are undertaking work experience with;
  • Your previous school for their destination monitoring;
  • Awarding organisations to allow us to claim certification;
  • External software suppliers so that they can store your information externally and securely in order to display it in their tools, or where they need a copy of our data to resolve software issues;
  • Childcare and travel providers if you are awarded a childcare or travel bursary;
  • Our delivery partners if your course is being delivered by one of our partners;
  • In the event that you fail to pay your course fees and we are unable to work with you to achieve a solution, carefully selected debt recovery partners;
  • UK Visas and Immigration Department if you are studying on a Tier 4 visa.

If you attend one of our campuses, we may share your information with Department of Health and Social Care for the purpose of supporting NHS Test and Trace activity; we are legally required to share information in this way. You can read the Department of Health and Social Care privacy notice here.

We do not share information about our students with anyone unless it is necessary and in line with the lawful basis for processing listed above, or with the consent of the student concerned. Where data is routinely shared, a data processing agreement will be established to ensure the protection of students’ information.

Requesting access to your personal data

Under data protection legislation, students have the right to:

  • Request access to the information we hold about them (Subject Access Request);
  • Be informed of the identity of the controller, the reasons for processing their personal data and other relevant information necessary to ensure the fair and transparent processing of personal data;
  • Object to processing of personal data that is likely to cause, or is causing, damage or distress;
  • Prevent processing for the purpose of direct marketing;
  • Object to decisions being taken by automated means;
  • In certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and/or
  • Claim compensation for damages caused by a breach of the data protection regulations.


In order to make a Subject Access Request or to discuss anything in this privacy notice, please contact our Data Protection Officer:
Jamie Wade, Clerk to the Corporation
Phone: 01865 551226
Address: Activate Learning
City of Oxford College
Oxpens Road



If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at